1. Acceptance of Terms
These Terms & Conditions ("Terms") govern your access to and use of the Naxos Agency website and Services. By accessing our website, engaging our Services, or opting in to receive communications from Naxos Agency, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.
These Terms apply to all visitors, customers, and users of Naxos Agency's website and Services.
2. Description of Services
Naxos Agency is an AI automation and marketing agency serving local service businesses. Our Services may include, without limitation:
- AI receptionist and virtual front desk services
- Online appointment booking and scheduling
- Customer relationship management (CRM) tools
- Professionally built and managed websites
- Marketing and workflow automations
- SMS text messaging and email marketing communications
- Missed-call text back services
- Automated review request management
- Customer support automation
We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice.
3. User Responsibilities
When using our website or Services, you agree to:
- Provide accurate, current, and complete information when requested.
- Use our website and Services only for lawful purposes and in accordance with these Terms.
- Not misuse, interfere with, or attempt to gain unauthorized access to our website, Services, or related systems.
- Obtain any necessary consent from your own clients or end users before we send communications on your behalf through our Services.
- Maintain the confidentiality of any account credentials associated with our Services.
4. Payment Terms
Where applicable, fees for our Services are described in the applicable service agreement, order form, or proposal provided to you separately from these Terms. Unless otherwise stated, our Services are offered on a month-to-month basis with no long-term contract required. Fees are billed in advance on a recurring basis and are non-refundable except as required by law or as expressly stated in your service agreement. You are responsible for keeping your payment method current; failure to do so may result in suspension of Services.
5. Intellectual Property
All content on our website, including text, graphics, logos, designs, and software, is the property of Naxos Agency or our licensors and is protected by applicable intellectual property laws. Custom deliverables built for a specific customer (such as a website or automation workflow) are licensed for that customer's use as described in the applicable service agreement. You may not copy, reproduce, distribute, or create derivative works from our website or proprietary systems without our prior written consent.
6. SMS Terms
- By opting in, you agree to receive SMS messages from Naxos Agency related to appointments, account notifications, service updates, and occasional promotional offers.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time.
- Reply HELP for assistance.
- Consent to receive SMS messages is not a condition of purchasing any goods or services from Naxos Agency.
Carriers are not liable for delayed or undelivered messages. Text messaging originator opt-in data and consent will not be shared with any third parties, as described in our Privacy Policy.
7. Limitation of Liability
To the fullest extent permitted by law, Naxos Agency and its owners, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or Services, including but not limited to loss of revenue, data, or business opportunities, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or our Services will not exceed the amount you paid to Naxos Agency for the Services giving rise to the claim in the three (3) months preceding the claim.
8. Disclaimer
Our website and Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, error-free, or that any specific business results (such as booking volume or review counts) will be achieved.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of laws principles. Any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services or for other operational, legal, or regulatory reasons. The "Effective date" at the top of this page indicates when these Terms were last revised. Continued use of our website or Services after any changes constitutes acceptance of the updated Terms.
11. Contact Information
If you have questions about these Terms, please contact us at:
Naxos Agency
Little Falls, New Jersey
Email: agencynaxos@gmail.com