1. Introduction
Naxos Agency ("Naxos Agency," "we," "us," or "our") provides AI automation and marketing services to local service businesses, including AI receptionists, appointment booking, customer relationship management (CRM) tools, smart websites, marketing automations, SMS communications, email marketing, missed-call text back, review request automation, and customer support automation (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our Services, or communicate with us, including by text message. By using our website or Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Contact information you or your business provide to us, such as name, business name, email address, and phone number.
- Business information related to the businesses and clients we serve on behalf of our customers, such as appointment details, client names, and communication history, where we act as a service provider to that business.
- Communications data, including the content of emails, SMS/text messages, and chat conversations exchanged with us or through Services we manage on a customer's behalf.
- Technical and usage data, such as IP address, browser type, device information, pages visited, and referring URLs, collected automatically when you use our website.
- Cookies and similar tracking data, as described in Section 4 below.
We do not knowingly collect more information than is necessary to provide and improve our Services.
3. How We Use Customer Information
We use the information we collect to:
- Provide, operate, and maintain our website and Services, including AI receptionist responses, appointment booking and reminders, CRM record-keeping, missed-call text back, and review request automation.
- Send transactional and account-related communications, such as appointment confirmations, reminders, and service updates, by email, SMS, or phone.
- Respond to inquiries, provide customer support, and troubleshoot issues.
- Improve, personalize, and develop our website and Services.
- Detect, prevent, and address technical issues, fraud, or misuse of our Services.
- Comply with legal obligations and enforce our agreements.
- With appropriate consent, send marketing or promotional communications about our Services.
4. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to operate the site, remember preferences, understand how visitors interact with our pages, and support features such as our chat widget. These technologies may be set by us or by third-party service providers acting on our behalf.
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of parts of our website, including the chat widget.
5. Third-Party Service Providers
We work with third-party service providers to help us operate our website and deliver our Services, including hosting providers, customer relationship management and marketing automation platforms (such as GoHighLevel), communication and messaging providers, and analytics providers. These providers process information on our behalf and are contractually obligated to protect it and use it only for the purposes we specify.
We do not sell personal information to third parties. Any sharing of information with third-party service providers is limited to what is necessary for them to perform services on our behalf, or as required by law.
6. SMS Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile phone numbers collected for SMS messaging purposes are used solely to deliver the messages you have consented to receive from Naxos Agency, such as appointment reminders, account notifications, service updates, and — where you have opted in — occasional promotional offers. Text messaging originator opt-in data and consent are never shared with any third party for their own marketing purposes.
7. Customer Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain legal exceptions.
- Opt out of marketing communications at any time.
- Withdraw consent to receive SMS messages at any time by replying STOP to any message.
To exercise any of these rights, contact us using the information in Section 10 below.
8. Data Retention
We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
9. Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards include restricted access to systems containing personal information, use of reputable third-party service providers with their own security obligations, and ongoing review of our data handling practices.
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security of information transmitted to us.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Naxos Agency
Little Falls, New Jersey
Email: agencynaxos@gmail.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Effective date" at the top of this page indicates when this Privacy Policy was last revised. Continued use of our website or Services after any changes constitutes acceptance of the updated policy.